ORDERS

  • Once your order has been placed, a confirmation email will immediately be sent to your nominated email address. Deliveries are sent during normal business hours Monday – Friday. Orders are processed and shipped within 2 business days.
  • Once your order has been shipped, you will receive tracking details and shipping notifications via email. Please allow 5-7 business days for deliveries.

    RETURN AND EXCHANGE POLICY

    • We want you to be happy with what you ordered. However, in the slim case you do not, be it the fit, wrong size, or color, we are happy to exchange the item/s, provide you a refund, or credit to be used at another date. You have 30 days from date of purchase to do so.
    • Items must be in new condition. No wears or tears please. 
    • If exchanging an item please call or email us to ensure we get you the right items, in the right size, fit, or color. We want you to be stoked.
    • Please email us at info@sawyersupply.com or call 831-458-3466 to start your return.
    • Include your Order Number (can be found in your order confirmation email) and information around the item(s) you would like to return or exchange.
    • We will respond to your email within 2 business days and provide you with a returns form and necessary instructions.
    • All returns/credit notes/exchanges will take 2 days to process once items arrive back at our warehouse. We suggest using a trackable service when you send your items back to us.
    • All exchanges will be charged a return shipping fee.